Project L2Gold.co gold coins ("gold coins") is the virtual currency used on the Website.

Virtual Items ("Virtual Items") are in-game virtual items that Project L2Gold.co delivers through use of the Website store in exchange for gold coins.

Services (the "Services") are in-game services that Project L2Gold.co delivers through use of the Website store in exchange for gold coins.

The act of exchanging gold coins into Virtual Items or Services through use of the Website will be referred to as an In-game Purchase within this policy.

In order to purchase Project L2Gold.co gold coins or make an In-game Purchase you must be registered to and logged into the Website, using a personal Project L2Gold.co account ("Website account").

This refund policy only covers faults that impair the usage of Project L2Gold.co gold coins. Since Project L2Gold.co gold coins are non-tangible, irrevocable goods we do not provide refunds after they are purchased, which you acknowledge prior to purchasing gold coins on the Website.

Project L2Gold.co will however, offer a refund for In-game Purchases within twenty-four hours of purchase, so long as the Virtual Items or the Services have not been consumed, modified or transferred. If any of the Virtual Items or Services contain faults upon being given access to them you should inform Project L2Gold.co immediately. Any refund request past the twenty-four hour mark will be reviewed at Project L2Gold.co' sole discretion.

Refunds are designed to remove the risk from purchasing faulty Virtual Items or Services — not as a way to obtain them for free. If it appears to us that you are abusing refunds, we may stop offering them to you.

Accidental purchases of Project L2Gold.co gold coins that occur as a result of a technical fault in the payment system you have used must be disputed with the respective payment processor.

Project L2Gold.co is not responsible for any technical faults, malfunctions or issues arising at payment processors. Project L2Gold.co is not in charge of handling any credit/debit and bank data used to obtain Project L2Gold.co gold coins.

Project L2Gold.co reserves the right to suspend or terminate any Website account when any refund is issued under any circumstance.

To contact us regarding refunds, send an email to: [email protected]